Using SMS to directly text message customers is a very effective way to communicate directly new information and offers. There are few forms of communication available to a company that are as direct and effective in taking a message and literally putting it right in the hands of the intended consumer. If a Dentist doctor's office wants to keep patients up-to-date about the physician's availability, SMS is the perfect way to do it. It is also a much cheaper method of communication that other direct marketing alternatives, such as mailing reminders or making phone calls. As in the example of a doctor's office, it's easier and cheaper to send reminders about appointments to patients via text messaging than it is to have an assistant place a phone call and try to talk directly with the patient.
Appointment reminders - Sending out an SMS message detailing the time and address of the appointment up to 24 hours before reduces no shows and last minute cancellations. Most clients have access to a mobile phone and can refer back to their SMS messages to double check the time of their appointment. Clients can also reply to the SMS message to confirm or cancel an appointment. Example:
Dear Madhav
This sms is for reminder of your appointment , booked at our hospital. Meet the doctor tomorrow at 6:00pm
Reminders to collect test results or scripts - Instead of making numerous calls to a patient who doesn't or can't answer their phone, an SMS can be sent when test results are in, asking the patient to set up a follow up appointment or to collect a script. Example:
Dear Jitendra,
Your Test Reports are ready. Please collect the reports as soon as possible.
Payment confirmations and reminders - With the use of Bulk SMS Service Payment reminders and Confirmationa are to be sent on the Patient's Mobile Number. Example:
Dear Mr. Rahul
Your payment has been received. Thank you.
Promotions -Many wellness providers use SMS to market their specials or promotions. SMS is immediate and keeps clients up to date on new deals and products. A personalised SMS sent directly to their mobile phone offers immediate delivery and is more likely to be read faster than through social media or email. Example:
Dear Customer
"Mohak Dental clinic" is well Known hospitals for Wellnes and Dental Care in Delhi..
Notifications about office hours - An SMS can be sent to all clients or patients during the holiday season outlining the dates and times that the business may be closed. This can include information such as who to contact in an emergency or how to make a future dated appointment during those times. Example:
Dear Rohit
Today Hospitals are closed for some reason..
Support related to their service offering - For example, a general practitioner might know that one of their patients is trying to stop smoking, so they send daily SMS messages offering support in this regard for a predetermined amount of time. Nutritionists could also send daily meal plans to aid clients on their journey to a healthier lifestyle. Example:
Dear Richa
We are organizing a free health check up camp starting from 21st June to 25th June. Please attend and share with your friends, relatives, and family.
Requesting feedback - SMS messages can be sent to clients or patients asking for their feedback on anything from waiting time, to the service provider's interaction, to how the client may feel post appointment. Example:
Dear Ms. Varsha
We are Happy to nurse you !! Please Give us feedback to improve service more.. Thank You
Given the nature of the healthcare industry, successful communication between healthcare providers and patients is vital. SMS messages are instant, reliable and personal; features which have demonstrated to be effective in improving customer service. To top it all off, SMS messages are used to send short and important messages, keeping both patients and care providers informed and, ultimately, healthy.All you need is to have a best and affordable Bulk SMS Service provider near you. Your search ends with us.
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